Patient Relationship Specialist
Cookeville, Tennessee•Full-time
About the Job
Patient Relationship Specialist (Warm Leads + Phone-Based)
A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters.
A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters.
We specialize in life-changing dental implant transformations—and every conversation you have can help someone take the first step toward a better life.
About This Role
This is a phone-heavy, relationship-driven role.
About This Role
This is a phone-heavy, relationship-driven role.
You will spend the majority of your day:
- Speaking with patients who have already expressed interest (warm leads)
- Building trust quickly
- Guiding them toward scheduling their consultation
If you enjoy connecting with people, creating momentum, and helping others take action—this is a high-impact opportunity.
What You’ll Do
- Build rapport with prospective patients over the phone within minutes
- Guide patients through their options and confidently move them toward booking a consultation
- Follow up consistently with patients who are considering treatment but haven’t scheduled yet
- Understand where each patient is in their decision-making process and communicate accordingly
- Track conversations and outcomes using internal systems
- Hit and exceed daily/weekly performance goals (KPIs)
- Collaborate with the team to improve conversion and patient experience
Who Thrives in This Role
This role is a strong fit for someone who:
This role is a strong fit for someone who:
- Is energized by talking to people all day
- Naturally builds trust and connection quickly
- Is confident guiding conversations and asking for commitment
- Enjoys working toward goals and performance targets
- Takes ownership of results and follows through
- Brings positive energy and resilience—even on tough days
What We’re Looking For
- Strong verbal communication and phone presence
- Ability to build rapport quickly and authentically
- Self-motivated with a strong work ethic
- Organized and able to manage multiple follow-ups
- Experience in sales, call center, or patient coordination is a plus
What We Offer
- Warm leads provided daily (no cold calling)
- Structured training program to set you up for success
- High-energy, team-oriented environment
- Performance-driven opportunity with clear expectations