Patient Relationship Specialist
Cookeville, Tennessee•Full-time
About the Job
Patient Relationship Specialist (Warm Leads + Phone-Based)
A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters.
A career at Golden Oak Sedation Dental & Implant Center means being part of a fast-paced, high-performance environment where your ability to connect with people and drive action truly matters.
We specialize in life-changing dental implant transformations—and every conversation you have can help someone take the first step toward a better life.
About This Role:
This is a phone-heavy, relationship-driven role.
About This Role:
This is a phone-heavy, relationship-driven role.
You will spend the majority of your day:
- Speaking with patients who have already expressed interest (warm leads).
- Building trust quickly.
- Guiding them toward scheduling their consultation.
If you enjoy connecting with people, creating momentum, and helping others take action—this is a high-impact opportunity.
What You’ll Do:
- Build rapport with prospective patients over the phone within minutes.
- Guide patients through their options and confidently move them toward booking a consultation.
- Follow up consistently with patients who are considering treatment but haven’t scheduled yet.
- Understand where each patient is in their decision-making process and communicate accordingly.
- Track conversations and outcomes using internal systems.
- Hit and exceed daily/weekly performance goals (KPIs).
- Collaborate with the team to improve conversion and patient experience.
Who Thrives in This Role:
This role is a strong fit for someone who:
This role is a strong fit for someone who:
- Is energized by talking to people all day.
- Naturally builds trust and connection quickly.
- Is confident guiding conversations and asking for commitment.
- Enjoys working toward goals and performance targets.
- Takes ownership of results and follows through.
- Brings positive energy and resilience—even on tough days.
What We’re Looking For:
- Strong verbal communication and phone presence.
- Ability to build rapport quickly and authentically.
- Self-motivated with a strong work ethic.
- Organized and able to manage multiple follow-ups.
- Experience in sales, call center, or patient coordination is a plus.
What We Offer:
- Warm leads provided daily (no cold calling).
- Structured training program to set you up for success.
- High-energy, team-oriented environment.
- Performance-driven opportunity with clear expectations.